• Terms & Conditions
• Security Pledge
• Privacy Policy
• Cookie Information
• Credit Card CV2 Number
• Competition Guidelines
• General
• In these terms and conditions
• Our Details

Terms and conditions

a) Payment and Prices

The prices for the goods displayed for sale on this site are The Leeds Guide prices expressed in UK pounds and are inclusive of VAT. Delivery may be charged in addition, and any such additional charges are clearly displayed where they apply. Delivery is only available within the United Kingdom.

The Leeds Guide cannot accept your order until you have paid for it in full (including applicable delivery charges). Upon payment, we will confirm acceptance of your order by e-mail which will be sent to the e-mail address you provide on your order details. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.

We accept payment by MasterCard, Maestro, Switch, Solo and Visa. Payment is deducted when we process your order. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you visit one of our stores. Please note that products, prices and offers in our stores may differ from those featured on this site.

We will endeavour to deliver all single issueorders between 3-5 working days. All subscriptions will be delivered within 3 days of publication of each issue, for the length of the subscription. If for any reason we are unable to do so, we will contact you with a revised estimated delivery date or offer you the option to cancel your goods.

b) Your right to cancel your order

You may cancel your leedsguide.co.uk order at any stage before the goods are despatched to you.

If you wish to cancel your order you can do so before it is despatched by telephoning us on 0113 244 1000. Refunds will not be given for subscriptions once the first issue has been dispatched.

c) Our returns and refunds policy

If your goods are not received, are different to those ordered, faulty or damaged upon delivery, we will endeavour to resend the goods within three working days.

d) Automatic renewals

We will renew your subscription(s) as they expire, for the same term as for the original subscription by charging the most recent credit/debit card on file with us for your account. If you do not wish for your subscription to be automatically renewed, it is your responsibility to inform us in writing before the end of your current subscription period.

e) General

We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of The Leeds Guide.

If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.

We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves.

To the extent permitted by law, The Leeds Guide accepts no liability for any loss, damage or injury arising as a consequence of any advice provided.

These terms and conditions and any contract between us shall be governed by and construed in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.

Security Pledge

Leeds Guide Ltd is committed to respecting your privacy. In general, you can visit Leeds Guide without revealing any information about yourself. We do collect information regarding visitors to our Web site. Some information is required in order to process orders, for example. We analyze this data for trends and statistics to help us provide you with a better service.

Privacy Policy

To process your order, we require your name, billing address, phone number, email address and credit card information. We use this information to process your order and, if any questions should arise, to contact you about your order.

If we need to contact you, we will contact you via email first. If unsuccessful (or time is critical), we will try to contact you by phone.

Any information provided by you will be used for Leeds Guide's purposes only. However, Leeds Guide may need to provide your name and delivery address to third parties that are involved in the processing of your order uses for delivering specific services to you (for example, the financial institution that issued your credit card or the courier that delivers your order).

Your information will not be shared with individual or other companies (such as direct mail organizations or other third parties) unless required by law.

There are times when we may request information from you, such as your, name, address and e-mail address. When additional information is requested, we will try to let you know at the time of collection how we intend to use the personal information you provide, such as respond to your inquiry, accept an order, conduct a survey or allow you to access specific information such as account information, etc. We do our best to maintain the accuracy of any personal information you do supply to us.

You can help Leeds Guide update and maintain the accuracy of any personal information you supply by using the account profile pages or notifying Leeds Guide of any changes to your address, title, phone number or e-mail address.

Cookie Information

Cookies are small bits of text used by a browser to store information on your computer's hard drive. Each cookie can only be read by the web server that originally issued it.

Cookies cannot profile your system or collect information from your hard drive. Most on-line retailers use cookies.

Credit Card CV2 Number

The purpose of the credit card security number is to prevent thieves from using your credit card number with internet and telephone merchants who cannot physically compare the signatures on your card with the purchaser signature. The security number is a relatively new internet fraud protection mechanism, and many people are unfamiliar with it.

Example

The security number is a random number added to the card by your credit card issuer. When our credit card processing company communicates with your credit card issuer to get authorization to charge your credit card, we also send the security number that was provided. Your credit card issuer looks to see if your account has enough available credit, and they also look to see that the security number provided matches what they printed onto your credit card.

If the security number does not match, it is a reasonable assumption that the person using your credit card is not you and although there might be enough available credit to handle the purchase, it would be unwise for Leeds Guide to process the purchase. If it was you making the purchase, you would know the proper security number. A thief would not.

If you have multiple credit cards, it is best if you designate one credit card just for internet purchases, so that no one but you ever sees the security number.

Competition guidelines

Terms and Conditions of Competitions: All entry instructions form part of the terms and conditions. No cash alternative will be offered. No correspondence will be entered into. Any information provided by you will be used for Leeds Guide's purposes only. Your details may be used for future promotional activity, please state on entry should you wish to excluded from this service. Your information will not be shared with individual or other companies (such as direct mail organizations or other third parties) unless required by law. Winners will be notified no later than two weeks after the closing date. After this date results can be obtained by sending a stamped addressed envelope with the competition name to Competitions, The Leeds Guide, 80 North Street, Leeds, LS2 7PN.

General

Your use of and purchase of products from this site is governed by the terms and conditions set out below. Please read them carefully. They do not affect your statutory rights. We recommend that you read our Privacy policy.

We may at any time make changes to this site and the details displayed on it (including prices).

In these terms and conditions

"The Leeds Guide" means The Leeds Guide and any other connected organisation that supplies the goods to you and any successor to its business;

"working day", means every day of the year except weekends, and English statutory public holidays;

"you" means the person ordering the goods subject to these terms and conditions;

Our Details

The Leeds Guide
80 North Street
Leeds
West Yorkshire
LS2 7PN

Registered in England under no. 3450027

VAT registration no GB 698 9164 57

To contact us by telephone, please call 0113 244 1000

Lines are open between 9.00am - 5.00pm on weekdays.